Returns & Refunds Policy
Return Process:
Should you find your purchase unsatisfactory, initiating a return is hassle-free. Simply send the product to our address at 18861 Portofino Dr, Irvine, CA 92603, USA.
Our objective is your complete satisfaction, and our return and refund policy is designed to streamline the process, ensuring it’s simple and stress-free.
About order cancellation:
Orders can only be cancelled within 3 hours of placing the order.
Return Procedure:
For damaged, defective or incorrect products, please contact us within 3 days of receipt for a return. We will provide a prepaid shipping label for your convenience. Other returns are accepted within 7 days of receipt. Ensure the product is in its original condition and packaging, complete with all labels and accessories. Please make returns through our website or email.
Please be aware that personalized or custom items and final sale items are non-returnable or non-exchangeable. Return shipping costs for non-defective items are not covered.
Refunds:
Upon receiving the returned item, we’ll thoroughly inspect it for its original condition. If approved, your requested refund will be processed within 7-10 business days to your original payment method, with a confirmation email sent.
Defective items outside the 30-day return period can be arranged for repair or replacement. We’re committed to finding a solution that ensures your satisfaction.
We take returns and exchanges seriously, offering exceptional customer service. If you have any questions or concerns about our policy, don’t hesitate to contact us.
Late or Missing Refunds (if applicable):
If your refund is delayed, check your bank account, reach out to your credit card company, and contact your bank. If issues persist, email us at contact.varolixa@gmail.com for assistance.
Sale Items
Refunds are applicable to regular-priced items; sale items are non-refundable.
Exchanges
We replace defective or damaged items. Email us at contact.varolixa@gmail.com and send the item to 18861 Portofino Dr, Irvine, CA 92603, USA.
Gifts
If marked as a gift, you’ll receive a gift credit for the return’s value. If not marked as a gift, the refund goes to the gift giver, who will be notified of the return.
Shipping
To initiate a return, mail your product to 18861 Portofino Dr, Irvine, CA 92603, USA. You are responsible for return shipping costs, which are non-refundable. For items exceeding $75, utilize a trackable shipping service. Ensure secure packaging and include the original invoice. Once received, we’ll inspect and process your refund or exchange.